Overview

For printers installed with IPP backend, when the printer is not ready to receive jobs and reply with the stopped status (e.g. because of paper jam, full memory, etc.) secure print will be retried so the user has the opportunity to fix the printer (fix a paper jam, delete old jobs, etc.) and allow the job to be released.

Configuration

Log in to the Dispatcher Paragon management interface with sufficient rights to change system settings (for example, "admin") and access the Tenant view. Go to System > Spooler > Advanced tab.

Configure the following option:

• securePrintDeliveryTimeoutSeconds – The time period between each print attempt in seconds. Retries will continue until the printer state is busy.

Security

It is recommended to configure printers to use IPPS protocol since it is the most secure option.

Job Cancellation

When the job cannot be printed for any reason, we will attempt to cancel the job. The triggers for sending the cancel request are:

• ippPrintMonitoringTimeoutSeconds – When the job is sent to the device and not printed within this period.
• ippCancelStoppedJobIntervalSeconds – When job processing is stopped for this period in total. This corresponds to the IPP state 'processing-stopped'.

These options can be configured in the Spooler.config file.