The Situation
When any of Dispatcher Paragon users' usernames contain the @ character, a scan issue with the Dispatcher Paragon scan application occurs.
- The solution is to set the configuration option internalLdapReplaceAtChar in Dispatcher Paragon system settings (expert view) to the value \# – all occurrences of @ will be replaced with #.
Limitations
Even if internalLdapReplaceAtChar is set, there are limitations related to the Username and Password authentication method. So, if a user with the username, e.g., user@domain.com is logged on OKI Embedded Terminal using Username and Password, the following limitations may occur:
The Dispatcher Scan application does not work.
Copy does not work – the "Permission of execution denied" message displays on the device after pressing the start button.
The user cannot go to the browser application on some devices.
Because of these limitations, the authentication method Username and Password is not supported in combination with usernames containing the @ character.