The Situation

When any of Dispatcher Paragon users' usernames contain the @ character, a scan issue with the Dispatcher Paragon scan application occurs.

  • The solution is to set the configuration option internalLdapReplaceAtChar in Dispatcher Paragon system settings (expert view) to the value \# – all occurrences of @ will be replaced with #.

Limitations

Even if internalLdapReplaceAtChar is set, there are limitations related to the Username and Password authentication method. So, if a user with the username, e.g., user@domain.com is logged on OKI Embedded Terminal using Username and Password, the following limitations may occur:

  • (error) The Dispatcher Scan application does not work.
  • (error) Copy does not work – the "Permission of execution denied" message displays on the device after pressing the start button.
  • (error) The user cannot go to the browser application on some devices.

Because of these limitations, the authentication method Username and Password is not supported in combination with usernames containing the @ character.