Requirements

Web API token in Build 46 has only limited validity (2 months). To provide function of the Embedded Terminal after this period, a new token with 2 years validity has to be obtained (or update to a newer Build has to be performed).

 

Known Limitations

Access and logging in

  • Card reader must be connected to SOP (Smart Operational Panel) USB or micro-USB. If connected to MFD USB, it won't work.
  • Card number is case sensitive and it must be in upper case while it is manually added into management for user (f.e. 05825EDE016000), same behavior as Ricoh SDKJ.
  • Logout timeout set in SafeQ is not supported. After the screen is turned off by a MFD (Android) timeout, user is logged out.
  • If Dispatcher Paragon Billing Codes application is installed, it is always displayed after login.
  • If Dispatcher Paragon Billing Codes feature is turned on and a user closes the billing code application instead of choosing billing code, the user is logged out as prevention from using native applications without billing code selected.
  • If the Dispatcher Paragon Billing Codes feature is turned on, it is possible to overcome the enforcement of selection of billing code for native applications:
    1. User with multiple billing codes logs in (redirect to YSoft SafeQ Billing Codes application is triggered → approximately 4s to finish)
    2. User presses the home button before he is redirected to YSoft SafeQ Billing Codes application
    3. User opens a native application before he is redirected to YSoft SafeQ Billing Codes application
    4. Then the user can use native applications without limitations while no billing code is selected.
  • If YSoft SafeQ Billing Codes feature is turned on/off, proper function is not guaranteed unless the terminal is uninstalled and installed again.
  • Only initial screens "sqprint" and "sqscan" (for Dispatcher Print and Dispatcher Scan respectively) are supported for use with Dispatcher Paragon Billing Codes - default setting "shortcuts" is not supported.
  • Username "admin" is reserved for machine admin login feature.
  • If the username is longer than 32 characters, jobs will be accounted as "unknown user".

Accounting

  • Session summary is not supported.
  • Paper roll accounting is not supported.
  • Stapling accounting is not supported.
  • G2 Devices
    • All jobs are accounted in one batch after user logs out. Details about printed/copied/scanned/faxed pages are located in batch accounting job, including information about color/bw
      • Batch-accounted print jobs are displayed as an extra print job in reports as Deleted (because it is virtual - not actually printed job)
    • Duplex job pages are accounted as simplex. So for example 1 duplex page (printed from both sides) is accounted as 2 simplex pages, meaning that paper cost is counted twice, instead of once.
    • If device enters sleep mode before accounting of direct print job is finalized, the submission of accounting data to Dispatcher Paragon may be delayed until the machine is once again powered up.
    • Features based on accounting are not fully functional:
      • Green Reporting - all the jobs printed or not are accounted as purged pages if the feature is enabled
      • Billing Codes - only default Billing Codes are assigned if Dispatcher Paragon Client is used, if selection at the terminal is enabled it would account all printed jobs in batch for that billing code
      • Reporting - the jobs are without owner so reporting per user's Cost Centre is not available
  • G2.5 Devices
    • In order to ensure proper function of device dependent accounting for direct print jobs and jobs released in CBPR mode, Build 46 version of Dispatcher Paragon FlexiSpooler (or newer) must be installed.
      • If the older version of FlexiSpooler is used, following limitations apply:
        • Jobs are not accounted with their respective ID, but as new jobs
        • Billing code precedence "Job reception" is not supported for these jobs
    • For precise accounting of print jobs the device firmware must support smartSDK version 3.0+.
  • Fax accounting (both G2 and G2.5)
    • All fax jobs are accounted in one batch after user logs out. Details about sent/received fax pages are located in batch accounting job
  • If the username is longer than 32 characters, jobs will be accounted as "unknown user".

Payment system integration

  • Charging and quotas are not supported on G2 devices.

Printing 

  • Advanced finishing options are currently only experimental.

Scanning

  • For merging originals feature, users can combine feeder and glass in following way:

    • If the scanning is started from glass, user can at any point switch to scanning from feeder. Once feeder is used, it must be used until the end of scanning session
    • Starting scanning from document feeder and then using glass is currently not supported.
  • If the MFD is unable to detect the paper size automatically, scan cannot be made.
  • Scan job is not delivered if the user exits scan application on Ricoh SOP before the scanning operation is completed.

Finishing options

  • Proper functionality of Advanced Finishing options is guaranteed only when using one of Dispatcher Paragon Universal Print Drivers.

  • Not all Finishing options are supported on every device. For detailed information, please see the Hardware Compatibility List (HCL).

Other

  • Native application fail-over is not supported.

  • Only languages supported by both the device and Dispatcher Paragon are supported.

  • When a disconnected USB card reader is connected to the device again (or the device is woken up from sleep mode), it may take up to one minute (device dependent) till the USB card reader responds again.

  • The TLS 1.2 connection is not so stable due to ciphers implementation.