Spooler availability notification for users
Spooler availability notifications
When user tries to print jobs on the terminal and some of them can't be printed due to spooler not being available, only generic error is shown or no error is displayed at all. If we enable spooler availability notifications in Management server system configuration, we will get more detailed status about jobs that are being printed. We can determine current status of the jobs by their icons.
Jobs in progress - blue spinning wheel
Completed Jobs - green check mark
Failed Jobs - red cross mark
Detailed error message of Failed Jobs can be displayed using white question mark button.
Client computer unavailable
When a user prints job on the terminal using Client Based Print Roaming, the situation may occur where he is unable to print them because his workstation is either disconnected from network or simply turned off. Spooler is therefore unavailable and jobs spooled on the workstation cannot be transferred to the printer. Embedded terminal informs the user about spooler unavailability and prompts user to try and turn on or reconnect his workstation.
Server unavailable
When a user prints job spooled on the server, the situation may occur where he is unable to print them because server spooler is not accessible. Jobs spooled on the server cannot be transferred to the printer. Embedded terminal informs the user about spooler unavailability and prompts user to contact the administrator if the problem persists.
Computer unavailable
Client spooler or server spooler unavailable. Embedded terminal informs the user about spooler unavailability, prompts user to turn on his computer or contact the administrator if the problem persists.
Enabling notifications about spooler availability
This feature can be turned on by following steps:
Go to Management server → System → Configuration
Make sure you have selected advanced level view
Search for showSpoolerAvailabilityNotifications
Set the value to Enabled
Restart all required services
Using "Print All" functionality from the login screen of the terminal
If the user has some jobs in the waiting folder and spooler availability notifications are enabled, after they activate the “Print All” functionality, jobs are immediately sent to the printer. The user can monitor the status of the jobs on the print status screen located in the print application.
We recommend to set the print application as a landing page for the user, so that after the login with the “Print All” function activated, the print status screen is displayed and users can monitor they jobs without navigating to the print application.
If billing code selection screen is enabled, the print status screen will be displayed after the selection a billing code.
Print panel from "Print All" in Quick Actions
Once the functionality is enabled, the user will also see the print status panel after executing "Print All" from the "Quick Actions" menu. If the installation is set to use the payment's subsystem, and the user does not have credit to print all the documents in the waiting state, the print jobs will not be launched and the print status panel will not be shown. The "Quick actions" options is supported only by selected vendors: consult whether your vendor supports "Quick Actions".