Workstation is offline or disconnected
ETCD configuration
This feature needs properly configured and fully functional etcd and it needs to be enabled in Dispatcher Paragon management interface. See Configuring etcd for failover support in Terminal Server for details.
With Client Based Print Roaming, when a user is printing job on the terminal, it may happen that he is unable to print because his workstation is not correctly connected to the network or is just turned off. Jobs spooled on the workstation cannot be transferred to the printer and Embedded terminal informs the user with the specific message.
Since it is not 100% reliable and connection could be restored during this process or just information about connection is not downloaded to the terminal, the user can try to print it anyway by tapping on Try to print button.
The message informs that spooled jobs are not accessible and user needs to ensure, that workstation is booted and operational or if it is correctly connected to the network.
This feature is currently available on terminal mode Dispatcher Paragon Terminal Application - 1st Gen. and 2nd Gen. on all vendors.
Enabling monitoring of jobs availability
This feature can be turned on by following steps:
Go to Management server → System → Configuration
Make sure you have selected expert level view
Search for showJobAvailability
- Set the value to Enabled
- Restart all required services