Overview

The following administrative tasks are required before configuring Workgroup print sharing (Shared Queues).

Initial Deployment

  1. Make sure the Dispatcher Paragon Management Server is currently installed and running.
  2. Properly configure Identity management. By default, Dispatcher Paragon rejects all prints initiated by an unknown user (the user who is not in the Dispatcher Paragon Identity Database).
  3. Install and configure Dispatcher Paragon terminals.

    1. Be sure that every device, where the copy is supposed to be monitored by Dispatcher Paragon, is equipped with some type of Dispatcher Paragon terminal.

    2. Embedded Terminals: device must be properly configured and the terminal must be deployed to the MFD. Embedded Terminals cannot be installed unless the device is registered in Dispatcher Paragon.

  4. For network attached printers, (re)configure all workstations or print servers to print via Dispatcher Paragon server (or use Windows print spooler monitoring). Dispatcher Paragon Desktop Interface can be used for configuration of workstations. For a vast majority of the installations, configured printer ports must point to the Dispatcher Paragon server. See Printer configuration for Workstation and Server for more information.

Configuring Shared Queues via Dispatcher Paragon Management Interface

  1. Navigate to the Devices > Shared queues and click on ADD SHARED QUEUE button.

  2. Fill in Shared queue name.



    The name of the shared queue must be unique across the Dispatcher Paragon system (secure queue, device direct queues or other shared queues).

  3. The administrator can manage the list of users that can access shared queue's print jobs. The users are added from the dialog opened after you click on ADD USER TO SELECTED QUEUE. The desired queue must be selected beforehand. Additionally, the administrator can remove any user's access to the queue.


Current Behavior

Shared queues currently work only in a manager-secretary scenario (job is always accounted to the user who sent the job to Dispatcher Paragon).

  1. The manager sends a job to Dispatcher Paragon.
  2. Secretary logs in on a terminal and releases the print job.
  3. The job is accounted for on the manager's account.

However, there are limitations for this scenario to work properly. See further details below in section Limitations.

Workstation Configuration

  1. Configure the workstation as described at printer configuration for workstation and server, and use the Shared Queue Name created in previous steps.

Limitations

  • Functionality supported on Konica Minolta devices with Dispatcher Paragon Embedded Terminal. Other vendors may have unknown issues which could be considered as limitations 
  • Batch accounting is not supported with shared queues
  • VPSX integration is not supported with shared queues
  • When a secretary does not have access rights for a color job, a manager's color job sent to the shared queue can not be printed by the secretary
  • Implementation requires Unlimited access entitlement when the shared queues are used with the Dispatcher Paragon Payment System or must have a sufficient balance/quota for both the manager and the secretary. If the secretary does not have Unlimited access entitlement and has depleted quotas or insufficient balance for the job, the manager's job cannot be printed by the secretary even though the job would be accounted to the manager's account.
  • Dispatcher Paragon Desktop Interface does not provide the list of available shared queues for the user. To send a print job to a shared queue, follow Workstation configuration section.