Basic Health Checks
This document is intended to help an administrator check the status of Dispatcher Paragon Spooler Controller components.
Dispatcher Paragon Services
Check that all product services are running on Dispatcher Paragon Site Server
- Dispatcher Paragon Terminal Server
Dispatcher Paragon Spooler Controller Group Service
The Dispatcher Paragon Spooler Controller Group service will start itself and will be running only on Dispatcher Paragon Spooler Controller servers that are members of Spooler Controller Group, do not start it manually.
- Dispatcher Paragon Spooler Controller
- Dispatcher Paragon End User Interface
- Dispatcher Paragon Infrastructure Service Proxy
- and others...
Dispatcher Paragon Spooler Controller connection status on Dispatcher Paragon Management Server
Check that Dispatcher Paragon Spooler Controller server is successfully connected to all Dispatcher Paragon Management Servers and that all services are reporting an Online status. This can be done on the Dispatcher Paragon management interface. Go to Devices > Spooler Controller groups and check the Status column.
Dispatcher Paragon Spooler Controller data replication to Dispatcher Paragon Management Server
Verify that the Dispatcher Paragon Spooler Controller server is replicating its data to Dispatcher Paragon Management Server(s).
How to test:
- Send a print job to Dispatcher Paragon and check that job is visible in Reports > Job list on Dispatcher Paragon management interface with the status Accepted (please note that data is synchronized once per minute by default).
- Release the job sent in the previous step on any of the devices connected to Dispatcher Paragon and check whether Job List on Dispatcher Paragon Management Server is updated (e.g., the print job has the status Printed and Detailed job information contains Job history with several rows, a delay may occur).
- Check that Reports > Terminal access is updated on the web interface of Dispatcher Paragon Management Server after releasing the job from the previous step.