Limitations

  • It is not possible to get page details for outgoing fax. These default values are used: A4, BW, Simplex, Plain.
  • For automatically printed reports (if enabled) are used fax printed account messages in Dispatcher Paragon.
  • Fax printed account messages is used when incoming fax is received and stored to disk without printing.
  • Fax recipient is not known for both outgoing and incoming faxes.
  • Only telefax type of fax can be recognised. IP fax and internet fax is accounted as unknown type.
  • When sender of outgoing fax logs out before fax sending is finished then the sender is unknown.  If another user logs in and outgong fax account, event is triggered during the user session then fax job is wrongly accounted the user. It is issue notably for telefax since sending takes quite a long time.
  • When more pages is scaned and sent via internet fax then page count is 1.
  • When more incoming pages is received via telefax then there is single accounted message per page.

Automaticaly printed reports

  • Ricoh MFD can be configured to automaticaly print fax status reports. Printing of paper fax reports can be switched on/off in web interface: Fax / Parameter Settings / Automatic Printing Report.

Accounting events 

  • Fax accounting events might be switched on/off on Ricoh MFD. Ensure that fax accounting is enabled. Go to: System / Administrator tools / Enhance External Charge Unit Management. Fax settings is in Others option.