License Manager

The license manager provides you with the ability to update your license, register an add-in module, view maintenance, transfer a license, and specify users to send email notifications to.

Licensing

Dispatcher Phoenix licensing governs what features and abilities the application has from “out of the box” through whichever add-ins you decide to purchase and register to enhance the product.

To view what capabilities are licensed for your specific installation of Dispatcher Phoenix, select License Manager from the Help menu. Base nodes and Add-In nodes will be organized separately. In addition, a status of “Installed” or “Not Installed” will be listed next to each node. If a node is installed but the application needs to be restarted in order for the node to be functional, a status of Installed (Application requires restart) will be listed next to it.

Licensing – Counting Active Inputs

Dispatcher Phoenix is licensed by Active Input. An input is any entry point into a workflow (e.g., Input Folder, MFP User Box, MFP Panel, LPR In, SMTP In, Workstation, Email In, Dropbox In, etc.) and is considered active when the workflow is running or is scheduled to run. This means that activating a scheduled workflow will use a license. Any Active Inputs that are duplicated or disabled do not increase the Active Input count.

Note: The Workstation collection node and the Dispatcher Phoenix Mobile collection node do NOT consume an Active Input when used in running workflows. However, user licenses need to be purchased in order to use these features.

Active inputs are counted across multiple workflows by the following:

This means that one device used in multiple workflows is only counted ONCE. Similarly, one device used in multiple Input nodes, such as MFP Panel, MFP User Box, and SMTP In, is only counted ONCE. If multiple Input Folders in multiple workflows are collecting from the same directory, they are only counted ONCE.

Note: The Dispatcher Phoenix Mobile and Workstation collection nodes are not counted as Active Inputs.

For more complex workflows, you can increase the number of inputs by purchasing additional Dispatcher Phoenix licenses. Additional licenses increase the number of available inputs by one per license.

Note: The Demo Version comes with three (3) available active inputs. However, this version cannot license any additional inputs beyond these initial three.

In all of the following examples, ONE active input is counted:

THREE workflows are running on the same device (Total Active Input Count = 1):

FIVE workflows are collecting from the same Input Path (Total Active Input Count = 1):

ONE workflow with THREE different types of Input nodes all using the same device (Total Active Input Count = 1):

ONE workflow using 1 LPR In input node (Total Active Input Count = 1):

Active Input Restrictions

• MFP Panel - One MFP Panel node per workflow
• SMTP In - One SMTP In node per workflow. Only one SMTP In workflow can run at a time.
• LPR In - No restrictions

DP Mobile Licensing

Although every Dispatcher Phoenix package includes a DP Mobile Input node, the appropriate licenses for DP Mobile users must be purchased before DP Mobile is available for use.

Dispatcher Phoenix Mobile is licensed by:

• Users – You can purchase license packs for 10, 25, 50, 100, 250, 500, and 1000 users.

• Devices – Each individual user can use up to 3 devices to connect to the Dispatcher Phoenix server.

For example, a DP Mobile 10 User License pack would allow 10 users to use DP Mobile on 3 devices each. See the following illustration for an example:

You can view your DP Mobile licensing information using the Options window accessible through the Tools menu in the main application screen.

Re-Activating a License

In the rare case that a license file changes, whether through a system error or tampering, the original license file may be reapplied in order to restore the application to working condition. When the license file cannot be read or has been tampered with, you will need to fill out the following section of the License Manager:

To restore the license, you may let Dispatcher Phoenix reactivate itself via the web or you may choose to manually restore the license file.

• To automatically restore the license file, click on the Automatically download and activate the license file radio button and select the Activate button. Dispatcher Phoenix will go to the SEC site, download the appropriate license file, re-install and re-activate that license.

• To manually restore the license, click on the Manually select and activate the license file radio button. Use the Browse button to locate and select the original downloaded license file. Once selected, click Activate to re-activate the license.

Update License

When you select Help > License Manager…, the License Manager appears with the Update License tab activated. You can update your license file using this window in the event of a license file becoming unreadable or tampered with.

Register Add-In

When you select Help > Register Add In… the License Manager appears with the Register Add-In tab activated. You can register your add-in modules using this window.

Software Maintenance

To view information about your application’s Software Maintenance, select Help > Software Maintenance. The License Manager will launch with the Software Maintenance tab open, as in the following illustration:

This window lists all the components of your Dispatcher Phoenix installation (main application and add-in modules) along with Expiration Dates and current Maintenance Expiration statuses.

To view your maintenance renewal options, select the View Complete Report button. See the following section for more information on maintenance.

License Transfer

To transfer your license of Dispatcher Phoenix from an old computer to a new one, you will need to use the License Transfer feature.

To transfer your license, do the following: Launch Dispatcher Phoenix; then select Help and License Transfer. The License Manager will launch, as in the following illustration:

Online Deactivation

To automatically deactivate your license, do the following:

1. Find the application’s Purchase Code. Your Purchase Code can be found in an email from the SEC, printed on the certificate that came with the Dispatcher Phoenix DVD, or by logging into the SEC Website under the MySEC tab and Registration History, where you can also find your Unlock Code. See the following illustration:

   

   Note: You must log into the SEC Website User Account that registered the Dispatcher Phoenix license. Contact your Support Channel if you do not know the User Account that registered the license or need help signing into the account.

2. Paste/enter the product’s Purchase Code into the Purchase Code field.

3. Select the Deactivate button.

4. Select Yes on the confirmation message that appears. Another message will appear, stating that License deactivation has been successful, as in the following illustration:

   

5. Select the Show Details button on this message to view the License Deactivation notice. Copy the Deactivated Unlock Code and Purchase Code, as you will need to enter these to reactivate your Dispatcher Phoenix license. This information can also be found by logging into the SEC Website under the MySEC tab and Registration History.

   

Offline Deactivation

If you do not have an active internet connection, you will have to manually deactivate your license. The following screen will appear when you try to automatically transfer your license without an active internet connection:

Do the following:

1. Select the Offline Deactivation button.

2. Select Yes on the confirmation message that appears.

3. You will receive a notification about a License Transfer Certificate Key that has been automatically generated, as in the following illustration:

   

4. When you select the Show Certificate Key button, an Offline Deactivation notice will open with your License Transfer Certificate Key, Deactivated Unlock Code, and Purchase Code. Copy this information. See the following illustration for an example:

   

   Note: Make sure that you do not copy any spaces.

5. Now you can register your license on a new computer, using the Deactivated Unlock Code and Purchase Code listed above.

6. Go to the SEC Website and log in with your SEC credentials. Click on the Assistance tab, then the Deactivate License link, as in the following illustration:

   

   Note: You will need an active internet connection to do this.

7. Paste the License Transfer Certificate Key into the available field, as in the following illustration:

   

8. Select the Submit button.

9. You may then reregister your license on your new device.

Deactivating Licenses for Inaccessible Systems

If the computer on which Dispatcher Phoenix is installed crashes or becomes inoperable and there is no way to recover the system to deactivate your license, you will need to request a license transfer using the SEC Website. Follow these steps:

1. Log into the SEC Website and select the Assistance tab.

2. On the Assistance window, under License Issues, select the click here link as in the following illustration:

   

3. The SEC Policy screen will appear next; select the Continue link to affirm that you’ve read, understood, and agreed with SEC licensing policy. On the following screen, you will see a list of what you need in order to request a license transfer; select the Next button when you are ready.

4. On the Licensing Agreement that appears next, select the I Agree link at bottom of page to signify that you have read, understood, and agree with the licensing agreement. On the Summary screen that appears, select I Agree.

5. On the Product Information screen that appears, choose the Product Name; then paste the Purchase Code and Original Unlock Code into the appropriate fields. Enter a Reason for Re-Issue for your request in the text field provided. Select the Next button when you are done. See the following illustration for an example:

   

6. On the Licensing Agreement that appears next, select the I Agree link at bottom of page to signify that you have read, understood, and agree with the licensing agreement. On the Summary screen that appears, select I Agree.

7. At this point, your request is submitted. Upon evaluation, you will receive an email listing your license transfer information. See the following illustration for an example:

   

8. You may then reregister your license on your new device.

Activating Registration on a New Computer

After deactivating your license, you must register Dispatcher Phoenix on your new computer. The Registration screen includes a “License Transfer” option that allows you to easily reactivate your license. Do the following:

1. When the Register Dispatcher Phoenix window appears, click on the License Transfer button at the bottom of the window, as in the following illustration:

   

   Note: if you try to register a “Full Version” when transferring a license, you will receive an error that “Registration Failed. Cannot register the product because the purchase code has no licenses remaining.”

2. Enter the necessary information into the User Name, Password, Deactivated Unlock Code, and Purchase Code fields, as in the following illustration:

   

   Note: The Deactivated Unlock Code and Purchase code can be found by logging into the SEC Website under the MySEC tab and Registration History.

3. Select the Activate button.

4. You will receive a confirmation message indicating the transfer was successful, as in the following illustration:

   

Settings

When you select Help > License Manager, and then select the Settings tab, you can specify how to get email notifications. If you choose Send email notifications to other users you can enter email addresses separated by a comma, space, or semicolon.

License Usage Report

The License Usage Report is a dynamically generated report that tracks license usage across the Dispatcher Phoenix platform. The License Usage Report:

1. Displays the number of inputs, devices and user licenses that are available and currently being used.
2. Provides additional details about workflows that are using active inputs.
3. Provides information about the user licenses that are currently in use and available for Batch Indexing, Workstation, and Dispatcher Phoenix Mobile.

Generating the License Usage Report

To launch the License Usage Report, do one of the following:

1. Click on the Help drop-down in the upper right-hand corner and select License Usage Report.

   

2. Click on the Active Input count displayed on the Workflow list.

   

The License Usage Report is generated on demand. Once the report has loaded, you can do the following:

• Collapse or expand the Workflow Activity area by clicking the workflow in the list.
• Select the Refresh button to update the usage information displayed in the window.
• Select the Close button to close the Usage Report.

Click here for more information on the Usage Report.